Dear customers,
With this notification letter, we want to inform you about the firmware update for Biowelder® TC and the implementation of an additional FPGA (Field Programmable Gate Array).
In the current global situation, it is difficult to obtain an FPGA and current suppliers cannot keep the delivery time defined by Sartorius. For this reason, a different FPGA was chosen in addition to the previously used FPGAs. In the future, the previous and new FPGAs will be used to produce Biowelder® TC devices. The new firmware can handle all existing motherboards on the market from serial number BWTC2000 upwards. A downgrade from the new software version 02.003.001 is not possible.
This update does not affect the sealing parameters and the sealing parameter files remain unchanged. All users can continue to use existing devices with the initial software version provided. An update is not required. A software update will only be required if the main board is repaired. Updates, as well as software, will be provided free of charge. Only repairs and subsequent retraining will be charged.
Read the official manufacturer's notification letter for more details.